Albion Park (02) 4257-2636 | South Nowra (02) 4423-5254
2 Great Locations | $9 Flat Rate Shipping
Do you have
some Questions?
Welcome to your new go-to source for aftermarket auto
parts and accessories.
parts and accessories.
Tracking Your Order / Parcel Status
Items generally arrive 3-5 working days for delivery to any state capital city. 4-7 working days for delivery to most large regional towns and 5-10 working days for delivery to other remote locations. These delivery times are estimates only, and actual delivery times may vary. During peak periods (Easter, Christmas and public holidays), deliveries may take longer. Specific delivery dates or times are not offered by couriers.
Please scroll down to our “track your order” feature. You can enter your order ID, email address you entered for the order and the delivery postcode. You can then view the status of your order. If you are unable to view an update, please feel free to reach out to us via the contact us option below.
Standard Shipping
Frankie’s offer a $9 FLAT RATE Australia-wide shipping, no matter how many items however, some larger/heavier items may incur a higher fee which will be communicated with you when your order(s) being processed. Where stock allows, Frankie’s aim to have all orders processed and shipped out within 48 hrs or 2 business days. Shipping times to most capital and regional cities is 3-4 days however, rural areas or zones outside of the carriers normal run should expect an additional 72hrs (3 business days).
Any sort of damage in transit related issues has to be notified within 24 hours after the parcel has been delivered, it is a requirement for the freight insurance. We won’t be able to put through a damaged items for claims if we have not notified the freight company within 24 hours.
If you missed a delivery please follow the instructions on the delivery card from our couriers or Australia Post. Sometimes a courier will take your order to the closest post office or courier depot, so please contact your local depot with your tracking number to see if your order is waiting. If delivery has been attempted multiple times, the courier or post office may return the item to us. We will contact you for further instructions and dispatch again upon receipt of the appropriate second shipping charge. If the re-delivery charge remains unpaid for more than 30 days, your order will be deemed abandoned and may be offered for resale or otherwise disposed of.
You may reach out to our support center if you wish to have your order sent via Express.
A person at the delivery address must sign to receive the item – and FAE accepts this as an authorised order. If you wish for your consignment to be left without a signature, please request this prior to dispatch.
Within the first 24 hours after dispatch the courier service may not have scanned your parcel yet, once 24 hours have passed this should work. If you are still having trouble with your tracking, please contact us.
Some ordered items may have come from different warehouses, so it’s a good idea to check your order dispatch notification. This will show the progress of your multiple tracking numbers. If you need any further assistance please contact us with your order number
Please reach out to us and send us some photos of the items that you have received to determine the missing parts.
Please reach out to us within 24 hours from date of delivery and send us some photos of the items that you have received so we can report that your parcel was damaged in transit.
Contact us as soon as possible with your order number and an image of what you received. You can use the “contact us” form to reach out to us.
Yes, if it has been determined that your item was damaged in transit, we will arrange a refund or replacement on our account to you.
Cancel / Refund / Returns
The goods will be initially assessed by the staff at the store to make sure all parts are being returned and the item works. In some cases, the goods may need to be sent off to the supplier or manufacturer for assistance. These products include but are not limited to electrical goods, sound and audio products and car parts.
Some suppliers and manufacturers require us to send the products to them prior to a refund or credit being issued. Our customer support will advise you if the product needs to be sent off. They can also provide you with an approximate timeframe, but this may vary from product to product.
If the supplier determines that the goods are not faulty, there may be additional charges applied for freight which must be paid prior to the collection/shipment of the products.
Depends on the fulfilment method.
Click and Collect: If you have not yet collected the item, please contact your collection store to cancel this order
Delivery: If the order has not been dispatched, then we will make every effort to cancel the order before this occurs.
Please Contact Us should you wish to cancel the order. Please ensure you provide all the information required (below) so we can identify and process this request without delay.
Name
Phone Number
Email Address
Order ID
Whilst we make every effort to accommodate customer cancellation requests, sometimes this may not be possible and depends on the timing of the request being submitted and processed and the stage of the order fulfilment process.
If your order has already been shipped and you would like to return them please refer to our regular returns process detailed on the Returns page.
We accept that there will be times when a customer may need to return their purchase and will try and accommodate these requests wherever possible.
We currently accept returns for the following reasons:
Product Fault or Defect
Change of Mind
Item not as Described
Wrong Item Shipped
All refunds are according to relevant ACCC guidelines and store policies. Please contact us to arrange a refund
You may visit our returns page for more information.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Consumer guarantees do not apply if you:
Got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it misused a product in any way that caused the problem knew of or were made aware of the faults before you bought the product
asked for a service to be done in a certain way against the advice of the business or were unclear about what you wanted.
Cancel / Refund
If your order has already been dispatched, you will have to return it back to us for a refund. You can contact us for the return details.
Contact us via the form below and let us know which order you would like to cancel. If it hasn’t been dispatched, the team will be able to cancel it with no hassle.
Return / Refund
Make sure the item is in original condition and packed carefully. If we have accepted the return and agreed to send you a paid shipping label, the team will provide you with this. Just print, attach and drop off at the post office.
If it is a change of mind return, you will have to pay for the label and share the tracking number with us so that we can locate the parcel easily once it arrives at our warehouse.
INSURANCE / WARRANTY
FAE is a registered Australian business and complies with the Consumer Guarantees under Australian Consumer Law. All items sold by FAE are covered by a minimum 12 months warranty. If an item is considered by the buyer to be faulty please contact FAE.
If the fault relates to factors such as installation or components not included but directly related to the use of your product we can help you. If still faulty, the product warranty will be honoured as per the manufacturer’s warranty policy. This may be a refund, replacement or repair at the manufacturer’s discretion – depending on the severity of the fault. You will also need a copy of your original proof of purchase.
Yes, we provide free shipping insurance on all orders regardless of the size or carrier. If your order arrives damaged please take a photo and contact us for assistance.
As part of our limited liability coverage, the courier will need to collect both the damaged item/s as well as the packaging material that has been delivered damaged.
(COURIER/ARAMEX TERMS)
Damage to Goods – Photographic evidence of packaging and damage must be provided by the receiving customer either to the sending customer or sending / receiving depot provided within 24 hours of the Goods being delivered. Supporting documentation must also be provided showing that the notification was given within 24 hours (e.g. a copy of an email or a message with a time stamp). A formal claim must be received in writing within 7 business days of delivery of the Goods
Any sort of damage in transit related issues has to be notified within 24 hours after the parcel has been delivered, it is a requirement for the freight insurance. We won’t be able to put through a damaged items for claims if we have not notified the freight company within 24 hours.
payments
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
warranty
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
