- Refund & Shipping Policy
Refund & Shipping Policy
You may return most new, unopened items within 30 days of delivery for a full refund less a 10% re-stocking fee and any shipping costs which are unable to be retrieved. Frankies will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
The balance of the refund will be issued as a store credit for purchase of your next product or paid directly back into your PayPal account. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
To organise a return of an item, please contact the store the purchase was made from, either via phone, email or dropping into the store.
Frankies offer a $9 FLAT RATE Australia-wide shiiping on all individual items. Overseas purchases will be calculated at the checkout, based on location, weight and carrier